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Learn how to: · Apply effective people management skills, including conducting interviews and performance appraisals, managing conflict for positive outcomes and using effective communication and rapport - building techniques to enhance team performance · Apply positive thinking to develop creative approaches and solutions · Implement and monitor continuous improvement systems and processes · Develop productive goals and achieve objectives within efficient time frames · Plan for the practical application of new skills by goal setting
Key Objectives: · To provide participants with knowledge and skills essential to the new manager including a strategic overview of the management process · To give participants the opportunity to develop their own people and process -oriented management skills using an informed and practical approach
Key subject areas include: · Positive Thinking - Identify productive mental states for positive thinking by removing impediments and developing new strategies · Communication and - Basic communication frameworks including non-verbal communication in self and others - Rapport and relationship building techniques · Personal Management Styles - Understanding performance reviews, leadership and the changing role of the manager - Learning coaching and counselling skills · Managing People and - Interviewing techniques and performance appraisal skills · Conflict Resolution and Management - Recognise signs and identify approaches to resolving conflict - Manage for a win-win approach · Goal Setting and Action Planning - Implement learning with goals and action plans By the end of the workshop the participant will: · Know how to develop and maintain a positive mental attitude · Hone the skills of communication and conflict resolution · Enhance skills in performance appraisal, goal-setting and action-planning
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