Learn how to:

·         Understand the nature of conflict and of individual and joint decision-making processes

·         Devise individual and group strategies that minimise the destructive consequences of conflict

·         Identify solutions satisfactory to all involved

·         Identify a positive conflict situation within an organisation

Key Objectives:

·         Examine conflict situations within organisations

·         Discuss conflict resolution models and strategies

·         Examine decision-making approaches and their relationship to conflict

·         Look at both individual and group conflict within organisations

·         Positive and negative conflict in organisations

By the end of the course participants will have:

·         A clear knowledge of conflict and conflict resolution and management within organisations

·         The ability to improve their own and others’ relationships within the organisations

·         An understanding of context-free and context-specific aspects of conflict

·         An understanding of positive and destructive organisation conflict and approach