Learn how to:

·         Develop the skills needed to give good service and communicate effectively and efficiently with both customers and co-workers.

·         Benefit from enhanced communication skills.

·         Utilise vertical and horizontal communication to strengthen relationships.

·         Use good communication to enhance team work

Key Objectives:

·         To find ways to communicate better both formally and informally

·         To improve communication skills and channels within the organisation

·         To understand perception and its influence on the communication process

·         To better utilise upward communication to gather ideas and improve employee work

·         To improve the communication between managers and their staff

By the end of the workshop, the participants will be able to:

·         Communicate critical information clearly

·         Use communication to build strong teams and co-operation within and between departments

·         Benefit from enhanced communication skills

·         Communicate effectively and efficiently

·         Enhance team spirit through better communication